Privacy Policy

2.1 Personal Information

We collect information you provide directly to us:

• Name, email address, phone number, and contact information
• Company name, job title, department, and organizational role
• Account credentials, profile data, and authentication information
• Payment and billing information, including credit card details
• Communication preferences and notification settings

2.2 Usage Information

We automatically collect certain information when you use our Service:

• Log data, device information, and system specifications
• Usage patterns, feature interactions, and navigation paths
• Performance metrics, error logs, and crash reports
• IP address, geolocation data, and network information
• Browser type, version, language, and device characteristics

2.3 Business Data

When you use our Service, we may collect:

• Customer and lead information, including contact details and preferences
• Communication history, message content, and conversation logs
• AI agent configurations, training data, and interaction patterns
• Knowledge base documents, files, and uploaded content
• Analytics data, reports, and business intelligence information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage billing
• Send you technical notices and support messages
• Respond to your comments and questions
• Develop new features and functionality
• Ensure security and prevent fraud
• Comply with legal obligations
• Train and improve our AI systems

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service:

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Customer support and communication tools
• Analytics and monitoring services

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security threats
• Ensure user safety

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection
• Incident response and breach notification procedures

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

Our Service uses AI and machine learning technologies. We want you to understand how this affects your privacy:

7.1 AI Processing

• Your data may be processed by AI systems to provide features and functionality
• AI models may be trained on anonymized, aggregated, and de-identified data
• We implement comprehensive safeguards to protect your privacy during AI processing
• You can control how your data is used for AI training through account settings

7.2 Data Anonymization

• Personal information is anonymized using industry-standard techniques before AI training
• AI models do not retain identifiable personal data or create profiles of individuals
• We use differential privacy and other advanced anonymization methods

Our Service integrates with third-party services. These services have their own privacy policies:

• WhatsApp Business API: For messaging and communication
• Google Calendar: For scheduling and appointments
• Email Services: For email campaigns and notifications
• Payment Processors: For billing and transactions

We recommend reviewing the privacy policies of these third-party services.

We use cookies and similar technologies to:

• Remember your preferences, settings, and authentication status
• Analyze how you use our Service and improve user experience
• Provide personalized content, features, and recommendations
• Ensure security, prevent fraud, and detect suspicious activities

You can control cookie settings through your browser preferences or our cookie consent manager.